FAQs: Your Questions About Manvel Lakes Animal Hospital, Answered

Our surgical and medical day admittal window is between 7:30-9 am. Please plan to spend at least 15 minutes going over the paperwork with the technician. When the appointment is complete, we will give you a call or text to come to pick up your pet. Your doctor may discuss the case on the phone or when you pick up and payment for services is due at that time. An additional deposit may be required for certain procedures.

Learn more about our Safe & Professional Veterinary Surgery.

Federal law requires that veterinarians establish a valid client-patient-doctor relationship before treating a pet and/or providing medication. We require that all patients have a current exam within a year before prescribing/refilling any medications.

Heartworm preventatives are not 100% effective. Sometimes a dose gets missed, spit out, vomited, or is just not adequately absorbed, resulting in inadequate protection. There are also medication-resistant heartworms. This is why we require a yearly heartworm test to continue refilling heartworm medications.  Learn how we can help you protect your pets.

We do not have any payment plans. We accept credit, debit, cash, and checks. Learn more about our payment and financing options here. We also accept CareCredit® which is a 3rd party delayed payment options. Credit card information is not saved in our system unless requested.

We require 24-48 hours to fill any prescription request and 72 hours for specialty medication requests. This does not apply to medications not carried in the clinic. Medication with be held for one month for pickup. After that time, a new request will need to be submitted.

We do not have an onsite stylist. We offer bathing services, nail trims, anal gland expressing, mat brush-out services, and shave downs (under sedation – e.g. sedated cat shaves). Please remember that our grooming policy is for cleanliness and health reasons, not for style. Learn more about our canine wellness exams.